March 24, 2017

Netflix offers refund due to streaming outage


By Sean O’Connell
Hollywoodnews.com: Netflix users might wake up to a discount offer from the entertainment-streaming giant waiting in their inboxes this morning.

That’s because the service went down Sunday night for several hours due to “an internal technology system issue that we identified and fixed,” a rep for the company told EW.com.

This on the heels of an announcement that Netflix was increasing its rates, a move that angered customers in the short term and continues to cause ripples throughout the streaming community.

Sensing a disturbance in Netflix’s force, Blockbuster pounced, Tweeting, “Netflix customers: seeing red? We have the newest releases, plus Blu-ray and games included.”

Well played.

As for Netflix, they gave most customers a link to receive a 3% refund on monthly subscription costs. Was it enough? Will the problems continue? We shall see.

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About Sean O'Connell

Sean O'Connell is a nationally recognized film critic. His reviews have been published in print ('The Washington Post,' 'USA Today') and online (AMC FilmCritic.com, MSN's Citysearch) since 1996. He's a weekly contributor to several national radio programs. He is a longstanding member of the Broadcast Film Critics Association (BFCA), the Online Film Critics Society (OFCS), and the Southeastern Film Critics View all articles by Sean O'Connell Association (SEFCA).

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